RETURN POLICY


PhotoWeights will gladly accept a return or exchange within 30-days from the date of delivery.

All items returned to us should be in unused condition with the finishing pieces they included. Please package your items carefully and use a shipping carrier that offers delivery tracking and confirmation, as we are not responsible for loss or breakage.

EXEMPTIONS: We do not accept returns and exchanges involving more than 100 paperweights.

  • Shipping charges are non-refundable
  • Templates and replacement finishing kits are non-returnable
  • There is a 5% restocking fee for returned or exchanged merchandise. For gift boxed paperweights, the restocking fee is 9%.
  • If you are returning 50-99 paperweight kits, we offer an exchange or store credit only. Store credit may be redeemed within 120 days.
  • We do not accept returns and exchanges involving more than 100 paperweights.

REQUEST A RETURN AUTHORIZATION

Please use this form to request a return authorization. (This information may also be emailed to service@photoweights.com). After we've processed your request, we will email a return authorization number to you, as well as a return address.

Returns must be sent to the shipping address we will provide with your return authorization.


Full Name:


Email Address:


Order Number:



Would you like to make a return or an exchange?:

Reason for return/exchange:


Please let us know which items you would like to return or exchange, as well as quantity:




Please enter the following code into the box provided before clicking the submit button: