(Revised January 29, 2020)
PhotoWeights will gladly accept returns and exchanges within 30-days from the date of delivery, subject to the terms outlined below.
Please package your items carefully and use a shipping carrier that provides tracking and delivery confirmation. PhotoWeights is not responsible for breakage or loss, and cannot issue credit for items that arrive damaged.
TERMS FOR RETURNS & EXCHANGES
- Items must be returned in unused condition with their original finishing pieces and packaging.
- Returned and exchanged paperweight are subject to a 7% restocking fee.
- We do not accept returns or exchanges that involve more than 24 paperweights.
FLAT RATE SHIPPING
If you're returning all or a portion of an order that received $5 Flat Rate Shipping, PhotoWeights may deduct the prorated cost of actual shipping prior to issuing a credit, refund, or exchange.
REQUEST A RETURN AUTHORIZATION
Please follow these steps to request a return authorization:
- Go to your My Account page by clicking "My Account" from our top navigation.
- Log into your account if prompted to do so.
- From your My Account page, find the order number in question and click "(View Details)" to the right of the order number.
- Click the blue button labeled ADD NEW RMA. This will be located above the list of items contained in the order.
- Complete the form to submit your request.
If you do not have a password for our website, Contact Us for assistance. We'd be more than happy to help.