- We do not accept returns or exchanges on the following:
- Quantities of 24 or more paperweights
- Replacement finishing kits
- Templates - Return items in unused condition with their original finishing pieces.
- Shipping costs are non-refundable.
If you're returning all or a portion of an order that received free shipping, PhotoWeights may deduct the prorated cost of actual shipping prior to issuing a credit, refund, or exchange.
REQUEST A RETURN AUTHORIZATION
Please follow these steps to request a return authorization:
- Go to your My Account page by clicking "My Account" from our top navigation.
- Log into your account if prompted to do so.
- From your My Account page, find the order number in question and click "(View Details)" to the right of the order number.
- Click the blue button labeled ADD NEW RMA. This will be located above the list of items contained in the order.
- Complete the form to submit your request.
If you do not have a password for our website, Contact Us for assistance. We'd be more than happy to help.