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PhotoWeights Product Information

What are PhotoWeights made of?
Our paperweights are beautifully handcrafted in the United States and are made of clear glass.

How do you personalize PhotoWeights?
Step-by-step photographs with instructions are available on our website:  How to Use PhotoWeights

What does each paperweight include?
Each paperweight includes a complete finishing kit that consists of a mounting board for your artwork and a pad to cover the bottom surface of the glass. Both pieces are pre-cut and self-adhesive for fast, hassle-free assembly.  We'll also include a step-by-step instruction card with your order.  If you order individually boxed paperweight kits, an instruction card will be included with each paperweight.


Placing an Order

Which payment methods to you accept?


Do you charge Sales Tax?
Sales tax is only added to orders shipped within South Dakota.

Am I required to create an account?
You're welcome to checkout as a guest without registering.  When you register and create an account on our site, we'll remember your information to make the checkout process easier in the future. You'll be able to store your addresses and payment information, as well as check your order history and tracking.

Can I change or cancel my order?
Unless an order has been packaged for shipping, orders may be cancelled or changed within 24-hours.  Cancellation requests and changes must be made by email to info[at]photoweights.com.


Shipping


For more detailed information about shipping, please view our Shipping Policies.

When will my order ship?
Orders for items that are in stock will ship within 1-2 business days (weekdays, excluding holidays). If there are any issues that will cause a delay, such as an inventory shortfall, we will notify you immediately.

Do you ship outside the United States?
PhotoWeights ships to numerous countries throughout the world.  Your cart will automatically calculate shipping for orders weighing up to 20 lbs.  The cost of shipping heavier orders will need to be calculated manually, based on the number of packages and the total weight.  We will email the expected cost to you for your approval before proceeding.


Account Information & Tracking

How do I update my account information?
You can manage your account in My Account.

How can I track my package?
Your order history and tracking information can be viewed through My Account.


Returns

What is your return policy?
PhotoWeights accepts returns and exchanges within 30-days from the date of delivery.  For terms and exclusions, please read our Return Policy.

How do I make a return or exchange?
Please read our Return Policy for instructions on making a return or exchange.



If you have a question that's not covered here, please Contact Us for assistance.



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