What are PhotoWeights made of?
Our paperweights are handcrafted in the United States and are made of clear glass.

How do you personalize PhotoWeights?
Step-by-step photographs with instructions are available on our website: Using PhotoWeights

What comes in each paperweight kit?
Each paperweight includes a complete finishing kit that consists of a mounting board for your artwork and a pad to cover the bottom surface of the glass. Both pieces are pre-cut and self-adhesive for fast, hassle-free assembly. We'll also include printed instructions with your order.


Which payment methods to you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.

Do you charge Sales Tax?
Sales tax is only added to orders shipped within South Dakota.

Am I required to create an account?
You're welcome to checkout as a guest without registering. However, there are many benefits to creating an account on our site. Not only will you have access to your order history and tracking, you'll be able to store your information to make the checkout process easier and more convenient in the future.

Can I change or cancel my order?
Orders may be cancelled or changed within 24-hours unless they've already been processed for shipping. Cancellation requests and changes must be made by sending a request through our Contact page..


For more detailed information about shipping, please view our Shipping Policies.

When will my order ship?
Orders for items that are in stock will ship within 2-3 business days (weekdays, excluding holidays). The product pages throughout our website will mention if an item is on backorder and will typically provide an estimated date on which it will be available again. Orders that include one or more backordered items may be held until the order is able to ship complete.

Do you ship outside the United States?
We don't.  We only ship to addresses within the U.S.


How do I update my account information?
You can manage your account in My Account.

How can I track my package?
Your order history and tracking information may be viewed through My Account.


What is your return policy?
PhotoWeights accepts returns and exchanges within 30-days from the date of delivery. For terms and exclusions, please read our Return Policy.

How do I make a return or exchange?
Please read our Return Policy for instructions on making a return or exchange.

If you have a question that's not covered here, please Contact Us for assistance.