What are PhotoWeights made of? Our paperweights are beautifully handcrafted in the United States and are made of clear glass.
How do you personalize PhotoWeights? Step-by-step photographs with instructions are available on our website: Using PhotoWeights
What does each paperweight include? Individually boxed paperweight kits include a printed instruction card with step-by-step photographs and a complete finishing kit (mounting board for your artwork and a bottom pad to cover the bottom surface.) Case packs of six paperweights include six finishing kits, a display area template, and a printed instruction card.
PLACING AN ORDER
Which payment methods to you accept? We accept Visa, MasterCard, American Express, and Discover. Paypal is also a payment option during checkout
Do you charge Sales Tax? Sales tax is only added to orders shipped within South Dakota.
Am I required to create an account? You're more than welcome to checkout as a guest without registering. When you register and create an account with photoweights.com, we'll remember your information so the checkout process will be a breeze in the future. You'll be able to store your addresses and payment information, as well as check your order history and tracking.
Can I change or cancel my order? Unless an order has been packaged for shipping, orders may be cancelled or changed within 24-hours. Cancellation requests must be made by email to info[at]photoweights.com.
For more detailed information about shipping, please view our Shipping Policies.
When will my order ship? Please allow 1-2 weekdays for your order to ship. If an item included in your order is out of stock, we will contact you by email with the anticipated ship date. If you need to receive your order by a specific date, please let us know by including a note in the comments field of your cart.
Do you ship outside the United States? PhotoWeights offers shipping to a variety of countries outside the USA. For more information, see International Shipping.
ACCOUNT INFO & TRACKING
How do I update my account information? You can manage your account in My Account.
How can I track my package? Your order history and tracking information can be viewed through My Account.
What is your return policy? PhotoWeights accepts returns and exchanges within 30-days from the date of delivery. For terms and exclusions, please read our Return Policy.
How do I make a return or exchange? Please read our Return Policy for instructions on making a return or exchange.
If you have a question that's not covered here, please Contact Us for assistance.