STORE POLICIES


PAYMENT METHODS

We accept Visa, MasterCard, American Express, and Discover. You may also submit a payment through Paypal or mail us a check prior to shipping.


SALES TAX

We are not required to collect Sales Tax on orders that ship outside the state of South Dakota.


TURNAROUND TIME & SHIPPING

Most orders will ship within 2-3 business days. From there, please allow 2-5 business days for your order to be delivered within the contiguous United States. International orders are sent Priority International and are typically delivered within 1-2 weeks, depending upon your shipping address.

Larger orders may take additional time for us to process and ship if we do not have enough inventory on hand. We will contact you with an anticipated ship date if we're unable to ship your order within four business days.

For more detailed information about shipping, please view our Shipping information.


RETURN POLICY

Unused items may be returned within 30-days of receipt for a refund or exchange. Please view our Return Policy for details and return instructions.

We do not accept returns and exchanges involving more than 100 paperweights.


CHECKING THE STATUS OF YOUR ORDER

If you have an established password on our website, you can find out the status of your order by viewing your account information online. You can also email us at customercare@photoweights.com.


INTERNATIONAL SHIPPING

International shipping is available to many countries outside the United States. For more information on international shipping, click here.


UNDELIVERED PACKAGES

Packages that are returned to us by the shipping carrier as refused or undeliverable will be processed as a return.


OFFICE HOURS

Our office hours are Monday through Friday from 9:00 A.M. to 4:00 P.M. Orders placed after these hours will be received the following business day.


CONTACT INFORMATION

If you have any questions or concerns regarding an order, please do not hesitate to contact us for assistance.

Phone:

(800) 272-3819
Fax:

(800) 272-3819
Email:

customercare@photoweights.com
Contact Form:
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PhotoWeights Contact Form