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(Revised January 1, 2019)

PhotoWeights accepts returns and exchanges within 60-days from the date of delivery.

We recommend that you package your items carefully and use a shipping carrier that provides tracking and delivery confirmation.  PhotoWeights is not responsible for breakage or loss.

TERMS FOR RETURNS & EXCHANGES

  • Items must be returned in unused condition with their original finishing pieces.
  • Each returned or exchanged paperweight is subject to a restocking fee of $0.35.
  • We do not accept returns or exchanges that involve more than 50 paperweights.
FREE STANDARD SHIPPING

If you are returning all or a portion of an order that qualified for free standard shipping, PhotoWeights may deduct shipping charges prior to issuing a refund or credit.

REQUEST A RETURN AUTHORIZATION

Please follow these steps to request a return authorization:

  • Go to your My Account page by clicking "My Account" in the blue bar at the top of our website.
  • Log into your account if prompted to do so.
  • From your My Account page, find the order number in question and click "(View Details)" to the right of the order number.
  • Click the blue button labeled ADD NEW RMA.  This will be located above the list of items contained in the order.
  • Complete the form to submit your request.

If you do not have a password for our website, please CONTACT US for assistance.