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Returns and Exchanges

PhotoWeights will gladly accept a return or exchange within 30-days from the date of delivery on non-custom merchandise.

All items returned to us should be in unused condition with the finishing pieces they included. Please package your items carefully and use a shipping carrier that offers delivery tracking and confirmation, as we are not responsible for loss or breakage.

TERMS FOR RETURNS & EXCHANGES

  • Shipping charges are non-refundable
  • Templates and replacement finishing kits are non-returnable
  • There is a 5% restocking fee for returned or exchanged merchandise.
  • If you are returning 50-99 paperweight kits, we offer an exchange or store credit only. Store credit may be redeemed within 120 days.
  • We do not accept returns and exchanges involving more than 100 paperweights.
  • Custom paperweights may not be returned.

REQUEST A RETURN AUTHORIZATION

Please follow these steps to request a return authorization:

  • Go to your My Account page by clicking "My Account" in the blue bar at the top of our website.
  • Log into your account if prompted to do so.
  • From your My Account page, find the order number in question and click "(View Details)" to the right of the order number.
  • Click the blue button labeled ADD NEW RMA.  This will be located above the list of items contained in the order.
  • Complete the form to submit your request.

If you do not have a password for our website, please Contact Us for assistance.