(Revised January 1, 2019)
PhotoWeights accepts returns and exchanges within 60-days from the date of delivery.
We recommend that you package your items carefully and use a shipping carrier that provides tracking and delivery confirmation. PhotoWeights is not responsible for breakage or loss.
TERMS FOR RETURNS & EXCHANGES
- Items must be returned in unused condition with their original finishing pieces.
- Each returned or exchanged paperweight is subject to a restocking fee of $0.35.
- We do not accept returns or exchanges that involve more than 50 paperweights.
If you are returning all or a portion of an order that qualified for free standard shipping, PhotoWeights may deduct shipping charges prior to issuing a refund or credit.
REQUEST A RETURN AUTHORIZATION
Please follow these steps to request a return authorization:
- Go to your My Account page by clicking "My Account" in the blue bar at the top of our website.
- Log into your account if prompted to do so.
- From your My Account page, find the order number in question and click "(View Details)" to the right of the order number.
- Click the blue button labeled ADD NEW RMA. This will be located above the list of items contained in the order.
- Complete the form to submit your request.
If you do not have a password for our website, please CONTACT US for assistance.