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(Revised August 10, 2019)

PhotoWeights accepts returns and exchanges within 30-days from the date of delivery, subject to the terms outlined below.

Please package your items carefully and use a shipping carrier that provides tracking and delivery confirmation.  PhotoWeights is not responsible for breakage or loss, and cannot issue credit for items that arrive broken.

TERMS FOR RETURNS & EXCHANGES

  • Items must be returned in unused condition with their original finishing pieces and packaging.
  • Returned and exchanged paperweight are subject to a 7% restocking fee.
  • We do not accept returns or exchanges that involve more than 25 paperweights.

FREE DOMESTIC SHIPPING

If you're returning all or a portion of an order that received free shipping, PhotoWeights may deduct the prorated cost of actual shipping prior to issuing a credit, refund, or exchange. 

REQUEST A RETURN AUTHORIZATION

Please follow these steps to request a return authorization:

  • Go to your My Account page by clicking "My Account" from our top navigation.
  • Log into your account if prompted to do so.
  • From your My Account page, find the order number in question and click "(View Details)" to the right of the order number.
  • Click the blue button labeled ADD NEW RMA.  This will be located above the list of items contained in the order.
  • Complete the form to submit your request.

If you do not have a password for our website, please Contact Us for assistance.


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