Returns

PhotoWeights is Upfront

Returns & Exchanges

PhotoWeights Guarantee

We take great pride in our products and want you to be happy with your purchase. This is why we offer an unconditional guarantee. If you're dissatisfied with your purchase for any reason, it may be returned or exchanged within 30-days.

Policy on Returns & Exchanges

If you're not satisfied with your purchase, please return it to PhotoWeights within 30-days for a full refund, less shipping. Include a completed return form (print a pdf return form) with the items to be returned to:

PhotoWeights
Returns
8504 Firestone Blvd., #341

Downey, CA 90241

Merchandise must be returned in unused condition with their original finishing pieces.

Additional Terms:

In the event 50 or more paperweights are returned, we will provide an exchange or store credit only. (Store credit may be redeemed within 90-days from the date of issue.)

A 15% restocking fee will apply to returns and exchanges for more than 50 paperweights, as well as paperweights in gift tins and white gift boxes.

Shipping charges and replacement finishing kits are non-refundable.

Refunds and exchanges are typically processed within two weeks from the time you mail your return back to us. Refunds will be credited to the original form of payment only.

Please refer to Free Standard Shipping terms if your order was shipped using this discount.

Print a Return Form

Return Form (pdf).