Help

Frequently Asked Questions

We've anticipated a few questions you may have concerning our products, placing an order, and other customer assistance issues. If you have a question that isn't addressed here, please feel free to contact us for personal assistance.

Product Information

How do PhotoWeights work?

Each paperweight includes a complete finishing kit that consists of a mounting board and a velvet bottom pad. These pieces are pre-cut and self-adhesive for a perfect fit. To create a photo paperweight, simply place the adhesive mounting board on the back of the image you wish to display (Figure 1); trim any paper overlapping the edge of the board (Figure 2); and place the board face-down onto the bottom of the paperweight (Figure 3). The bottom pad covers the base of the paperweight, securing your image in place. For more detailed information, including photos, view our step-by-step instructions.

How do I choose the right paperweight for my project?

The product page for each of our paperweight styles includes a variety of measurements that will help you determine if it's right for your project. These include the overall measurement, display area measurement, and the depth of the bottom recess.

The overall measurement is the actual size of the paperweight. The display area is the space in which your image will fit. The bottom recess measurement is the ceiling height of the paperweight's interior space. If you're displaying a dimensional item, it should fit comfortably within this depth.

Can the image I display in my paperweight be changed at a later time?

If you'd like to change the image in your paperweight, simply tear off the bottom pad and remove the current design. Soak the paperweight in warm, soapy water for a minute or two to remove any remaining traces of the bottom pad and adhesive.

You will need to order a replacement finishing kit to display a new image in your paperweight. These are available in our catalog under Replacement Finishing Kits.

Placing an Order

How long will it take my order to ship?

Orders are typically shipped within 1-2 weekdays. Larger orders for 25 or more paperweights may require additional processing time. If your order needs to arrive by a specific date, please let us know by including a note in the comments field of your cart during checkout.

If an item is temporarily sold out, or if our inventory for a particular paperweight is low, availability information will be posted on that item's page (beneath the price). We may, at our discretion, hold your order up to five business days to ship everything complete. In some instances we will ship the available items immediately.

Can I place my order by phone?

If you'd like to order by phone, please call (800) 272-3819. We're available Monday-Friday, 9:00 A.M. to 4:00 P.M., Pacific.

Do you accept international orders?

PhotoWeights is pleased to ship to destinations outside the United States. During checkout, please indicate your country, province, and postal code to calculate international shipping charges. Please note that any duties and taxes are the responsibility of the customer and are due at the time of delivery. These charges are not calculated during checkout and are not collected by PhotoWeights.

Which payment methods do you accept?

We accept Visa, MasterCard, Discover, and American Express. You may also check out using Paypal. If you'd like to pay by check, please complete your order online and choose the 'Check by Mail' payment option.

Do you sell your products wholesale?

Wholesale pricing is available to businesses that purchase our products for resale. Register for a wholesale account.

Do you charge sales tax?

If the shipping address for your order is located in California, we are required to collect 8.75% sales tax. This will be added to your total during checkout. California customers with a wholesale account are exempt from paying sales tax. Register for a wholesale account.

Is my transaction secure?

Transactions on our site are secured using 256-bit SSL encryption.

We take the utmost care in protecting your privacy while you're shopping on our site. Your information will never be shared or sold to any third party, and the information we collect is used solely to contact you if we have a question regarding your order.

How much do you charge for shipping?

The cost of shipping is automatically calculated based on the total weight of your order, as well as the postal code for your shipping address. If you'd like a shipping quote, add the desired items to your cart and enter your state and Zip Code to view available shipping methods and prices.

Account Administration - Managing Your Account, Tracking Orders

The following Account Administration features are not available to unregistered customers without a valid username and password. To register, simply create a password during checkout when you place your first order with us.

How do I change my contact information or password?

These changes may be made through your Account Administration page by clicking 'My Account/Order Status' from the top-right corner of our site. Click 'Change email address or password' under the Personal Information heading.

Is it possible for me to review my previous orders?

If you'd like to review your previous orders, please click 'My Account/Order Status' from the top-right corner of our site and look for the appropriate option under the My Orders heading.

How can I track my order?

Customers with a registered user name and password may access tracking information through their Account Administration page by clicking 'My Account/Order Status' from the top-right corner of our site. If you placed an order as a guest without registering, tracking information and instructions may be found on the shipment confirmation email you received from us. If you haven't received a shipment confirmation, please contact us for assistance.