What are PhotoWeights made of? Our paperweight kits are made of clear, sparkling glass. Each piece is handcrafted in the United States.
How do you personalize PhotoWeights? Step-by-step photographs with instructions are available on our website: Instructions
What does each paperweight include? Each paperweight comes with a complete finishing kit that includes a mounting board for your artwork and a bottom pad to cover the bottom surface. A printed instruction card will be provided with each order.
PLACING AN ORDER
Which payment methods to you accept? We accept Visa, MasterCard, American Express, and Discover. Paypal is also a payment option during checkout
Do you charge Sales Tax? Sales tax is only added to orders shipped within South Dakota.
Am I required to create an account? You're more than welcome to checkout as a guest without registering. When you register and create an account with photoweights.com, we'll remember your information so the checkout process will be a breeze in the future. You'll be able to store your addresses and payment information, as well as check your order history and tracking.
Can I change or cancel my order? Unless an order has been packaged for shipping, orders may be cancelled or changed within 24-hours. Cancellation requests must be made by email to info[at]photoweights.com.
When will my order ship? Please allow 2-3 business days for your order to ship. (Orders that include 25 or more paperweight kits may require additional time for us to process.) If any items included in your order are out of stock, we will contact you by email with the anticipated ship date. If you need to receive your order by a specific date, please let us know by including a note in the comments field of your cart. Click "Add a note to your order" below the photos of the item(s) listed in your cart. For more detailed information about shipping, please view our Shipping Policies.
ACCOUNT INFO & TRACKING
How do I update my account information? You can manage your account in My Account.
How can I track my package? Your order history and tracking information can be viewed through My Account.
What is your return policy? PhotoWeights accepts returns and exchanges within 60-days from the date of delivery. For terms and exclusions, please read our Return Policy.
How do I make a return or exchange? Please read our Return Policy for instructions on making a return or exchange.
If you have a question that's not covered here, please Contact Us for assistance.